FREQUENTLY ASKED QUESTIONS
Revised Feb 19, 2015
Here you'll find answers to most questions about this website and our products. If you have a question not listed here, please contact us at support@RentalAgreements.net. Thank you.
Which credit cards can I use at RentalAgreements.net?
You can pay for your order using your American Express, Discover, Mastercard, and Visa card through paypal. RentalAgreements accepts paypal only, which can be funded via a bank account or credit card. Please visit www.paypal.com for more information on setting up a paypal account.^ Return
Is it safe to use my credit card over the Internet?
We use the latest Internet security technology to protect your credit card information (the Secure Socket Layer system). This system is compatible with Firefox, Netscape, Opera and Internet Explorer web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties.^ Return
How long will it take for my credit card to be approved?
All major credit cards (i.e., Visa, MasterCard, Discover, and American Express) should be authorized in less than 5 minutes. Most transactions are approved within 60 seconds.^ Return
How much does shipping cost?
There is no shipping cost! Downloadable legal forms mean nearly instant delivery to your computer. No more waiting for a package to arrive. You will not receive physical copies of any product.
Will I be charged sales tax?
No! Sales tax is not applicable.^ Return
How do I contact you if I have a question?
Our Support Department is always happy to answer your questions. You may e-mail us at support@RentalAgreements.net^ Return
How can I be sure of the quality of the items I order?
RentalAgreements.net provides legal forms especially tailored to the residential real estate rental market. Every year, we carefully research every state's Statutes which govern landlord tenant law. We stand behind the quality of our products with a total satisfaction policy. For each of our high quality legal forms, you can review key provision points and a 1/2 page sample, FREE!
We recommend you consult a lawyer if you want professional assurance that our information, and your interpretation of it, is appropriate to your particular legal needs.^ Return
Which file formats will I receive products in?
RentalAgreements.net provides legal forms in Adobe Acrobat®, Microsoft Word® and Rich Text Format [RTF]. Our fill-in-the-blank legal forms are easy to use and customize. These forms are compressed in ZIP format.^ Return
How do I open a zip file?
Zip files are single files, sometimes called "archives", that contain one or more compressed files. Zip files make it easy to keep related files together and make transporting, e-mailing, downloading and storing data and software faster and more efficient.
If you are using a PC, we recommend using Winzip.com, a popular program for decompressing zip files.
According to winzip.com:
"After you have installed WinZip, you can open a Zip file by double clicking it in your e-mail attachment or Explorer window or by starting WinZip and choosing "Unzip or install from an existing Zip file" in the WinZip Wizard. (If the WinZip Wizard does not open by default when you start WinZip, just click the Wizard button in the toolbar). The WinZip Wizard will guide you through the process of unzipping your file."
If you are using an Apple Mac, we recommend using MacZipIt
According to maczipit.com:
To unzip an archive:^ Return
How do I get a refund?
RentalAgreements.net is operated by Fusionist LLC. Fusionist LLC has operated secure stores on the Internet since 1996.
A refund can be initiated within 30 days of the purchase by calling us at 310-787-7897. Please include the transaction information in the email and explain why you are requesting a refund. After the refund is initiated, an e-mail will be sent to you. Refund should then appear on your credit card statement within 48 hours.
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